Leisure Collective Returns & Refund Policy

At Leisure Collective, we want you to love your new cozy gear! If for any reason you're not satisfied with your purchase, we offer a hassle-free return and refund policy.

Returns & Exchanges

You can return or exchange most eligible items within [Number] days of receiving your order. To be eligible for a return or exchange, your items must be:

  • In original and unworn condition, with all tags attached.
  • Unwashed and unwashed (free of deodorant, pet hair, etc.).
  • In the original packaging.

Items not eligible for return or exchange:

  • Items purchased during a sale or promotion with a "final sale" designation.
  • Items damaged after purchase due to wear and tear.

How to Return or Exchange

  1. Contact Us: Initiate your return or exchange by contacting our friendly support team at support@leisurecollective.store within the return window. They'll provide you instructions on how to return your items.

  2. Pack Your Return: Carefully repack your items in the original packaging, if possible. Include a copy of your packing slip or a note with our order.

  3. Ship Your Return: Securely seal your package and ship it back to us using a trackable shipping method. We are not responsible for return shipping costs.

Refunds

Once we receive your returned items and verify they meet the return criteria, we'll process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank to credit the refund to your account.

Exchanges

If you'd like to exchange your item for a different size or color, subject to availability, please indicate this in your email to our support team. We'll process the exchange once we receive your return and verify it meets the return criteria.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact our support team at support@leisurecollective.store within 1 day of receiving your order. We'll be happy to arrange a replacement or refund for you.

Questions? We're Here to Help!

If you have any questions about our Returns & Refund Policy, please don't hesitate to contact our support team at support@leisurecollective.store. They're happy to assist you!

Please Note

  • We reserve the right to limit returns or exchanges in cases of excessive return activity.
  • This policy is subject to change without prior notice.

We hope this policy makes your shopping experience at Leisure Collective enjoyable!