Leisure Collective FAQs

Order Tracking

  • How can I track my Leisure Collective order?

Once you place your order, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and visiting your "order history" section.

Order Changes

  • Can I change my Leisure Collective order?

We can only modify orders that haven't been shipped yet. If you need to make changes, contact our support team as soon as possible at support@leisurecollective.store.

Returns & Exchanges

  • Does Leisure Collective accept returns?

Yes, we accept returns within 3 days of delivery, subject to certain conditions:

  • The item must be purchased from our online store.
  • The item must be unworn and have all original tags attached.
  • The item must be in its original packaging.

For a full explanation of our return policy and how to initiate a return, please see our Returns & Refund Policy.

Order Cancellation

  • Can I cancel my Leisure Collective order?

We generally cannot cancel orders after 48 hours due to our fast processing times. However, if you received the wrong item, please contact us immediately at support@leisurecollective.store.

Delivery

  • How can I track my Leisure Collective delivery?

Once your order ships, you'll receive an email and text notification with tracking details. Click the link in the email to track your package.

  • Can I change my delivery address after placing my order?

If your order hasn't shipped yet, we may be able to accommodate a change of address. Please contact us ASAP at support@leisurecollective.store to inquire.

Payment Security

  • Is it safe to use my credit/debit card on the Leisure Collective website?

Absolutely! We use secure third-party payment processors who adhere to PCI compliance standards. This ensures your cardholder data is encrypted and protected using industry-standard security measures.

Still have questions?

Our friendly support team is happy to help! Contact us at support@leisurecollective.store.